Billing

Charlotte Radiology plays a proactive role in helping patients receive quality care. We work with an extensive national network of insurance and managed care organizations.

How billing works:

Please be sure to bring your insurance card and present it at your appointment. It is important for us to make photocopies of your insurance cards and any pertinent information related to your insurance coverage. Specific questions regarding your policy and coverage should be directed to your insurance carrier, as insurance plans and benefits vary widely. Please check the list in the first FAQ to the right to see if we accept your insurance, but also clarify with your provider regarding your specific plan.

Contact Our Billing Department:

Our billing departments can be reached Monday through Friday from 8:00 AM until 5:00 PM to assist you with your billing and insurance questions. If you would like to make a payment on your bill, please send it to the address listed below or use our "Pay Your Bill Online" Portal

Outpatient Radiology Billing Department
Charlotte Radiology
704-362-7020 / 800-948-4117
PO Box 600109
Raleigh NC 27675

Carolinas Imaging Services
704-362-7076 / 866-429-1423
PO Box 36725
Charlotte NC 28236-9725

Pay Your Bill Online

For your convenience, you can pay your bill online.

» Click here

FAQs

INSURANCE

A: Charlotte Radiology is a preferred provider with numerous insurance plans. Please check with your insurance provider and/or our facility when scheduling appointments to ensure that your procedure will be covered under your plan. Follow the appropriate link below for a list of our most common participating insurance providers.

A: Your insurance coverage is based on criteria outlined in your insurance plan coverage document. It is best to check with your insurance company if you are unsure about whether they will cover the test. Even if your insurance plan covers the test, you will be responsible for any co-payment, co-insurance, or deductible amount specified by your insurance plan.
A: Only at the Charlotte Radiology Breast Centers, Vein & Vascular Centers and at the hospitals. Our Carolinas Imaging Services sites and the Carolinas Healthcare System Imaging - Indian Trail site are NOT able to accept Medicaid, as Medicaid does not reimburse for imaging services performed at independent diagnostic testing facilities. If, however, a Medicaid patient would still like to be seen at those sites, we will provide rates similar to the NC Medicaid fee schedule. The patient must 1) provide a copy of their Medicaid card and 2) sign a waiver that they agree they are responsible for costs not covered by Medicaid.

CO-PAYS & DEDUCTIBLES

A: The amount an insurance company pays for a test is dependent upon the co-pay, co-insurance, and any deductible amounts that need to be satisfied. It is best to check with your insurance company to determine what your out-of-pocket expense will be on your procedure.
A: A co-payment (co-pay) is a fixed dollar amount that patients pay for physician office visits, prescriptions or hospital services. Coinsurance is a defined percentage of the charges for services rendered. A deductible is the amount of eligible expense a person must pay each year from his/her own pocket before the insurance plan will make payment for eligible benefits.
A: Allowing your services to be billed to your insurance plan will help to satisfy your mandatory insurance deductible. Once this deductible is met, your insurance provider will then make payment for future allowed services, thus minimizing any future out of pocket costs to you.

AUTHORIZATION FOR IMAGING

A: Authorization is an insurance company's way of giving you permission to receive an exam or procedure. It essentially means that they must review your doctor's reasoning for ordering a specific exam before they will agree to pay for it.
A: Several insurance plans require pre-authorization for some types of Radiology tests, typically MRI, CT, PET Scans, and Nuclear Medicine Cardiac Scans. It is the responsibility of your referring physician to contact your insurance plan, provide information to obtain the necessary authorization and provide the authorization number to Charlotte Radiology.

COST OF EXAMS & PROCEDURES

A: If you are not billing an exam or procedure to insurance (either because you don't have insurance or because you choose not to), then you are considered a "Self-Pay" patient. Self-pay rates vary based on the exam that you are having completed, and there are hundreds of exams offered by Charlotte Radiology. If you would like to find out how much the exam you are having will be, you can call our Imaging Valet line at 704-442-4390.
A: Possibly. There are many different sites now that offer pricing information for healthcare exams and procedures so it can be confusing. Many factors that go into determining the price of an exam, such as whether it needs to be with our without contrast. Please contact us at our Imaging Valet line so that we can give you personalized pricing based on your specific exam and insurance. The Imaging Valet line can be reached at 704-442-4390.
A: There is not one standard price for all imaging exams. There are hundreds of different types of imaging exams, and the prices vary based on many factors, such as whether it needs to be with our without contrast, the type of facility where the exam takes place, the patient's insurance, etc. Please call us at our Imaging Valet line so that we can give you personalized pricing based on your specific exam and insurance. The Imaging Valet line can be reached at 704-442-4390.

BILLING

A: The way that medical bills are split out depends on the type of facility that you went to. If you were seen at one of our Outpatient Facilities, you will receive one bill for your procedure. That bill includes both the technical fee (the fee for the machine) and the professional fee (the fee for the physician who read your scan). At other sites, such as the hospital sites or Morehead Imaging Center, you will receive two bills. This is because the technical fee and the professional fee are being sent to you separately. It does NOT mean that you are paying twice or that you are paying more; it simply means that the two fees are being processed separately as opposed to all on one bill.
A: Our billing departments can be reached Monday through Friday from 8:00 AM until 5:00 PM to assist you with your billing and insurance questions. If you would like to make a payment on your bill, please click here to access our "Pay Your Bill Online" Portal or send it to the appropriate address listed below.

Charlotte Radiology
704-362-7020 / 800-948-4117
PO Box 600109
Raleigh NC 27675

Carolinas Imaging Services
704-362-7076 / 866-429-1423
PO Box 36725
Charlotte NC 28236-9725

A: Depending on the type of exam that you received, it is possible that you did not physically meet the radiologist at the time of your exam. However, once your images were taken, they were sent to the radiologist to review. The radiologist then interpreted the scans for any signs of abnormality or disease. They then dictated the results of the study and send a copy to your attending and/or referring physicians. When needed, the radiologist also consults personally with your physician to let them know what they have seen on your exam. So the radiologist is actually very active in your medical care, but sometimes it is behind the scenes!