How billing works:
Please be sure to bring your insurance card and present it at your appointment. It is important for us to make photocopies of your insurance cards and any pertinent information related to your insurance coverage. Specific questions regarding your policy and coverage should be directed to your insurance carrier, as insurance plans and benefits vary widely. Please check the list below to see if we accept your insurance, but also clarify with your provider regarding your specific plan.
Contact Our Billing Department:
Our billing departments can be reached Monday through Friday from 8:00 AM until 5:00 PM to assist you with your billing and insurance questions. If you would like to make a payment on your bill, please send it to the appropriate address listed below.
Charlotte Radiology Billing Department
(Includes Charlotte Radiology Breast Centers, Vascular and Interventional Specialists, & Vein and Vascular Centers)
Carolinas Imaging Services Billing Department
Carolinas Healthcare System Imaging - Indian Trail Billing Department
Pay Your Bill Online
For your convenience, you can pay your bill online.
» Click here
Q: Will my insurance cover this procedure?
A: Your insurance coverage is based on criteria outlined in your insurance plan coverage document. It is best to check with your insurance company if you are unsure about whether they will cover the test. Even if your insurance plan covers the test, you will be responsible for any co-payment, co-insurance, or deductible amount specified by your insurance plan.
Q: Will I have an out-of-pocket expense for this procedure?
A: The amount an insurance company pays for a test is dependent upon the co-pay, co-insurance, and any deductible amounts that need to be satisfied. It is best to check with your insurance company to determine what your out-of-pocket expense will be on your procedure.
Q: What is a Co-payment, Co-insurance, and Deductible?
A: A Co-payment (Co-pay) is a fixed dollar amount that patients pay for physician office visits, prescriptions or hospital services. Coinsurance is a defined percentage of the charges for services rendered. A deductible is the amount of eligible expense a person must pay each year from his/her own pocket before the insurance plan will make payment for eligible benefits.
Q: Does Charlotte Radiology participate with my insurance plan?
A: Charlotte Radiology is a preferred provider with over 20 insurance plans. Please check with your insurance provider and/or our facility when scheduling appointments to ensure that your procedure will be covered under your plan. Follow the appropriate link below for a full list of participating insurance providers.
» Charlotte Radiology
» Carolinas Imaging Services
» Carolinas Healthcare System Imaging - Indian Trail
Q: Will I get a separate bill from Charlotte Radiology?
A: If you were seen at one of our Outpatient Facilities, you will receive one bill for your procedure. If you were seen at a hospital location or at the Morehead Imaging Center, you will receive two bills: one from the facility where you had your exam, and one from Charlotte Radiology for the interpretation of the procedure by our radiologist. It is possible that you did not see the radiologist at the time of your exam. However, once the studies were made, the radiologist interpreted the studies, dictated the results and a copy was sent to your attending and/or referring physicians. When needed, the radiologist also consults personally with your physician.
Q: Do I need an insurance authorization for my procedure?
A: Several insurance plans require pre-authorization for some types of Radiology tests, typically MRI, CT, PET Scans, and Nuclear Medicine Cardiac Scans. It is the responsibility of your referring physician to contact your insurance plan, provide information to obtain the necessary authorization and provide the authorization number to Charlotte Radiology.
Q: Do you accept Medicaid?
A: Only at the Charlotte Radiology Breast Centers, Vein & Vascular Centers and at the hospitals. Our Carolinas Imaging Service sites and the Carolinas Healthcare System Imaging - Indian Trail site are NOT able to accept Medicaid, as Medicaid does not reimburse for imaging services performed at independent diagnostic testing facilities. If however, a Medicaid patient would still like to be seen at those sites, we will provide rates similar to the NC Medicaid fee schedule. The patient must 1) provide a copy of their Medicaid card and 2) sign a waiver that they agree they are responsible for costs not covered by Medicaid.