Frequently Asked Questions

We want to be sure all of your questions are answered. Please feel free to contact us if your question is not answered.

I'm hosting an event, can you provide educational materials?
Yes, click here for our contact information.

How do I schedule an appointment?
For mammograms, by phone: 704-367-2232
For mammograms, by web: (click here)
For general imaging, by phone: 704-442-4390
For vein & vascular, by phone: 704-333-3794 x2220 (South Park)
or 704-786-5200 (Concord)
For vein & vascular, by web: (click here)

Who can I call if I'm not sure of my preps?
Please call our Imaging Valet service at 704-442-4390

What should I bring with me to my appointment?
Please bring a copy of your insurance card, a valid ID, and a list of any medications you are currently taking.

Where can I find more information on Radiation Exposure?
Please see our page regarding radiation exposure (click here)

Can I pay my bill online?
Yes. Click here.

How can I find out my account balance?
Please call our billing office at: 704-362-1945

Do you take my insurance?
We accept most major insurances.  For a comprehensive list of insurances accepted at each site, please see our page regarding insurance (click here)

Does Charlotte Radiology file my insurance for me?
Yes.  Charlotte Radiology will file your primary and/or secondary insurance to verify what portion of your visit they will cover.  Any residual balance will be billed back to you the patient.

What do I need to pay at the time of visit?
Time of visit charges vary greatly by the type of insurance and type of procedure.  To find out exactly what you will need to pay at the time of service, please call our Imaging Valet line at 704-442-4390.

How soon can I get the results of my scan?
You will need to obtain the results of your scan from your referring provider.  Your provider will have a copy of your report within a week of your visit date.