Physician Satisfaction

A quality image and accurate diagnosis can be the foundation of successful patient care. We measure that quality from many different vantage points. Here's how we stack up.

Charlotte Radiology surveys its referring physicians every few years and assesses the data, seeking opportunities for improvement. After our 2009 survey, our doctors recognized the need for better communication and faster results. Steps were taken to implement voice recognition and improved operational processes. Our 2012 survey reflected impressive progress, with an 8% increase in physician satisfaction.

Carolinas Healthcare System also surveys physician annually. Their 2013 survey reflected that Charlotte Radiology's composite scores all met the CHS' goal of 3.50 or higher (on a 4 point scale).

Working alongside our hospital partners, Charlotte Radiology's leadership identified our services to Hospital Inpatient and Emergency Departments. We rolled out changes to provide Contemporaneous Readings for all Emergency Department and inpatient studies across our core practice in Mecklenburg, Union and Cabarrus counties in order to improve patient care, and to meet the expectations of ED and hospital physicians. Now all ED CTs are subspecialty read with 94% dictated in under an hour. In fact, Charlotte Radiology was honored as a Bronze Touchstone Award winner at the 2013 CHS Quality & Service Sharing Day in August 2013 for our achievement of Contemporaneous Reading of all ED Radiology studies.

The graphs below compare our performance at five hospitals in Mecklenburg and Union counties before and after September 2012, showing the impact of the Contemporaneous Reading Initiative (CRI).

Timely reports and calling significant findings can be a game-changer for our patient outcomes. Our referring physicians rely on our ability to provide them with fast, accurate information. With that in mind, we aimed to improve our turnaround times by adopting voice recognition software and self-editing 99% of our cases.

Most of our general imaging studies performed at the hospitals and outpatient imaging centers like Carolinas Imaging Services sites are read and reported on in less than an hour on average.

Our breast imaging centers complete screening mammogram reads in less than three days on average, and our radiologists see every diagnostic breast imaging patient, delivering all results and/or next steps at those appointments real time.

Your opinion matters to us. If you have positive or negative feedback, please let us know! Call or email Katie Robbins, Director of Practice Relations, at 704-334-7810 or katie.robbins@charlotteradiology.com.