Frequently Asked Questions
How do I schedule an appointment? Expand
- For breast services, schedule online or call 704-367-2232.
- For general imaging, request an appointment online or call CIS at 704-442-4390.
- For vein services, schedule a consultation online or call 704-367-7877.
- For interventional radiology services, request a consultation online or call VIS at 704-358-IRMD.
Please note that while patients may schedule some appointments directly, others require a physician’s order. Please view the specific procedure page for more detailed scheduling instructions, or call our Imaging Valet at 704-442-4390.
I’m not sure how to prepare for my upcoming appointment. Who can I call for help? Expand
Please call our Imaging Valet service at 704-442-4390.
What should I bring to my appointment? Expand
Please bring a copy of your insurance card, a valid ID, and a list of any medications you are currently taking. Some imaging appointments require specific prep and/or copies of past scans. Please refer to the specific procedure page for more detailed instructions.
Can I pay my bill online? Expand
Yes. You may quickly and securely pay your bill here.
How can I find my account balance? Expand
Please call the phone number listed on your statement.
Does Charlotte Radiology take my insurance? Expand
We accept insurance from most major providers. You’ll find a comprehensive list of providers here.
Will Charlotte Radiology file insurance for me? Expand
Yes. Charlotte Radiology will file with your primary and/or secondary insurance. Please check with your insurance plan to confirm that the procedure is covered. You may be responsible for all or a portion of the bill. Payment may be required at the time of service. Please call 980-233-5053 if you have questions about pricing, insurance coverage, and/or billing before your scheduled appointment.
What am I expected to pay at the time of my appointment? Expand
Time of visit charges vary greatly depending on insurance coverage and the type of procedure. To find out exactly what you will need to pay at the time of service, please call our Imaging Valet line at 704-442-4390.
How soon will I get the results of my scan? Expand
This varies by procedure. Please see the specific procedure page for more details outlining when you can expect results.
Does Charlotte Radiology have a Financial Assistance Program? Expand
Charlotte Radiology only offers qualified patients screening mammography services at this time. The approval process must be completed prior to scheduling any services.
To see if you qualify, please complete a short form at charlotteradiology.com/financial-assistance-program and someone will respond to your inquiry. You may also learn more about the program here.
